Client Portal
Open an a/c

FAQ

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  • Frequently Asked Questions
  • 1. How do I open a trading account?
    Click the "Open an a/c" or "Register" button at the top of the page. Fill out the required details, verify your email address via the OTP sent to your inbox, and you will instantly gain access to your secure client portal.
  • 2. What is the minimum deposit required?
    To start trading, you must first activate your account and fund your wallet. The minimum investment for our Standard Account is $100. Our FX Active and Pro VIP accounts require minimums of $1,000 and $5,000 respectively.
  • 3. How do your managed AI portfolios work?
    When you allocate funds to one of our trading accounts, our proprietary algorithms analyze global markets to execute high-probability trades on your behalf. We aim for specific targets (e.g., 15% ROI in 15 days) depending on the risk profile of the account you select.
  • 4. Are my funds safe?
    Yes. We keep all client funds in segregated accounts at top-tier banks, completely separate from our operational capital. Our platform utilizes advanced SSL encryption to protect your data and financial transactions.
  • 5. How do I withdraw my profits?
    You can request a withdrawal directly from your dashboard at any time. Simply navigate to the "Withdraw Funds" section, select your preferred network (e.g., BTC, ETH, USDT), enter your wallet address, and our finance team will process it.
  • 6. What markets can I trade?
    We offer a wide range of financial instruments including major and exotic Forex pairs, Cryptocurrencies, Precious Metals (Gold/Silver), Global Indices, and popular Corporate Shares.
  • 7. Do you charge commission fees?
    Our Standard Account is 100% commission-free, with costs built into the spread. For professional traders requiring ultra-tight 0.0 pip spreads, our FX Active account charges a small, transparent commission per lot traded.
  • 8. How long do deposits take to reflect?
    Cryptocurrency deposits are usually processed and reflected in your wallet balance within 10 to 30 minutes, depending on blockchain network confirmations.
  • 9. Can I upgrade my account later?
    Absolutely. As your capital grows, you can easily allocate funds to higher-tier accounts (like FX Active or Pro VIP) directly from your dashboard to take advantage of better spreads and higher ROI targets.
  • 10. Who do I contact if I have an issue?
    Our dedicated support team is available 24/5. You can reach out to us via the "Contact" page, send an email to support@graphbit.com, or use the live chat feature in your client portal.